Anonymous

Lexus Poor seat quality

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Lexus Poor seat quality
Lexus Poor seat quality - Image 2
I own a 2018 Lexus ES 350 with 9000 miles. My seats are pealing and appear to be poor quality. I was originally told it is not a defect and not covered. I managed to get a new headrest but they wont cover anything else. This appears to be a big issue and maybe a class action lawsuit needs to be filed!
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User's recommendation: Don’t give up hound them!

Jon H Mhl

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Verified Reviewer
| map-marker Bend, Oregon

Failed water pump at 65,000

Failed water pump in 2016 RX at approximately 64k miles. What is my recourse other than pay at least $1500 out of pocket to local Toyota dealer?
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Loss:
$1500
Cons:
  • Poor quality

Preferred solution: Let the company propose a solution

Brent M Fpj

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Verified Reviewer
| map-marker Gonzales, Louisiana

Need of parts

My new LC 500 has been sitting in the body shop for 2 months waiting on a windshield. Can someone please help
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Preferred solution: Deliver product or service ordered

Anish A Rde

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Verified Reviewer
| map-marker Dubai, Dubai

Lexus UAE agency not helpful

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I lost my gearbox of my Lexus RX350 and Al Fattaim motors is absolutely unhelpful. I requested the contact details of Lexus and they asked me to google and find out myself. I had been regularly servicing my car there since the date of purchase. I suspect if they are doing their job properly. It is either a manufacturing defect or incompetence of the agency - Al Fattaim.
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Loss:
$10000
Cons:
  • Terrible customer service
  • Quality
  • Horrible customer service

Preferred solution: Repair my car

Mary C Wiq
map-marker Brookfield, Wisconsin

Can not connect remote start w/app on phone

Says I must contact Lexus. I'm at dealership & all upgrades have been completed. Yet remote start does not connect
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Mary C Wiq
map-marker Brookfield, Wisconsin

Can not connect remote start w/phone app

App instructions are to contact Lexus. Dealership indicates all upgrades are complete, please contact me
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Preferred solution: Remote start connect w/phone app

lori h Iqu

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Verified Reviewer
| map-marker Melbourne, Florida

Very Problematic RX 350

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Updated by user Oct 30, 2021

after going thru dealer, Corporation, NCDS and Lemon Law process, I was told that transmission failure with 9000miles needing total replacement, as not a defect. Fuel Pump recall keeping car of of service for 6 months, as not a defect.

Exhaust system failure needing replacement as not a defect... And finally, the fact that I couldn't drive my new car for nearly a year was irrelevant since all Lemon Law timeframes were waived during covid.

Original review Oct 30, 2021
After nearly 20 years of Brand Loyalty for family of 3 Adult Drivers, my current 2019 RX 350 was in the shop for 6 unrelated repairs beginning at 9 months (9000 miles) of ownership in a nine month period and dealership refused to make any kind of fair buyback/trade-in offer for a non-problematic 2020 Rx350. At 1 year old with 9000 miles in Showroom condition their best offer was for me to pay $13,000 to replace my problematic vehicle with exact same model 1 year newer. Never again.
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Cons:
  • 6 problems with car in shop for over 30 days
Milos Bfs

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Verified Reviewer
| map-marker Newport Beach, California

Bad customer service

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After calling the New port Lexus dealership and 1st the 13th of October I was having a problem with my car and asked for my service advisor which was Peter Perez he was at lunch so I ask could she transfer me to some one in service that didnt know Anything about the Lexus cars they work on and told me he would call me back in 5 minutes and he didnt call back until way later and at that time my service advisor Peter Perez was back and Service Me Perfectly!!! The receptionist had the nerves to ask me about the problem I was having with my car and I thought that was out of line and not her speciality and when I brought my car in on the 14th I complain to Ashley Harris a sales manager and he acted very unconcerned and made me feel like he didnt care about my complaint I would Never Deal or Talk To Him Ever Again or address my my Concerns Ever Again !!!!! if it had not been for Peter Perez Which Is A EXCELLENT Service Advisor I would have Never Ever Came Back ONLY Because of him I will keep coming other then that they would have Never Got My Business Ever Again.

Shaunna Thomas

A Loyal Customer

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User's recommendation: That I Continue as Long As Peter Perez is there

1 comment
Milos Bfs

I said what I needed to say. Thank You, Shaunna Thomas

Lilyan Y

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Verified Reviewer
| map-marker Peoria, Arizona

Over charging me to replace a gas cap that was already replaced two years ago

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I took the car for service and was told I had to pay $215 for diagnosing the problem. Then I was told i had to replace the gas cap. I replaced the gas cap 2 years ago at Lexus for $35 why did I have to pay $263 for the same service today? I was told by the service guy that it is normal for the gas cap to break within 2 years. Really Lexus? Is this the quality we pay for? If you do not resolve this issue I am complaining to bad business burier.
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Loss:
$263
Cons:
  • Responsibility of the issue whats costumer concern
  • Quality

Preferred solution: Full refund

User's recommendation: Do not buy Lexus

Anonymous
map-marker Calverton, Maryland

I want my $1,500.00 as promised over a year ago!!! I want the check overnighted to me. I’m

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Poor!!! I was promised a check in the amount of $1,500.00 for a faulty dashboard (material) on my previous 2007 Lexus RX350.

That was about a year ago. To date I have not received any type of answer or the check in the amount of $1,500. I have called the dealership and talked to Mazzini my Salespersons (Jon) boss and directly to Corporate and have not spoken with an individual who can assist me. Lexus advertises being customer friendly with quality cars however that is not the case I have found.

Lexus should update their answering machine to say, we will not help you if you have a problem with your new Lexus purchase or old faulty vehicle.

Im reaching out again and want my check in the amount of $1,500 overnighted to me at once. I can be reached at 410-591-****.

cc: Attorney General, State of Maryland Better Business Bureau COSTCO DASCAR Silver Spring, MD

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Cons:
  • Service
  • Informention system is boring

User's recommendation: Don’t buy a Lexus-Buyer be ware

LiZbeth B Bva
map-marker Miami, Florida

Problems with nx300 h with guaranties

4 lexus at home m last one nx300 h problems for start they decline waranties. 2 years in my garage they dont even want to remplace baterías. I am loyal to lexus and now nobody help me. Is real desapointed
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Loss:
$38000

Preferred solution: My car fix

Anonymous
map-marker Los Angeles, California

Credit

My lease was up and I renewed it not knowing my auto payments will continue. 3 months later I get a bill that I states I havent paid and Im two months late. I immediately called and paid but then said my credit would be affected. This is insane and my last Lexus I will ever own and Ive driven them for 30 years.
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1 comment
Guest

Why would you think you would not have some type of payment?

Anonymous
map-marker Henrico, Virginia

No help

No one answered the phone after 15 minutes of waiting. Was not able to get problem solved at all even though it stated 24 hour service.
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Anonymous
map-marker Falls Church, Virginia

Active remote control

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I got the brand new car yesterday and I installed a Lexus app on my phone to turn it on and turn it off my car by phone so I tried but its not working and I need six digit code to activate it , I called Lexus support many times to get help but unfortunately no one answer the phone.
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Gennady D

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Verified Reviewer

Customer satisfaction

as im not US citizen I am still inetersted to contact global Lexus reproentatives in order to file complaint. Can you help me wiuth this?
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Preferred solution: Let the company propose a solution

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