Lexus ES350 Roof Dents near moonroof
I have a 2012 model,with 35K miles that I bought used from a Mercedes dealer. Clean Carfax and history.
Car was perfect when bought, and checked over by a Lexus dealer. After 6 months while being checked out before washing at the dealer, they noticed 2 depressions, dents in the roof, at opposing corners of the moonroof. They were not there when I bought the car or noticed by me or the car wash inspector. Lexus refuses to accept any responsibility or explain how this could have happened.
Dealer said I did it and that is it.
No appeal!! Terrible customer service!
Reason of review: Warranty issue.
Monetary Loss: $500.
Preferred solution: Lexus admit the problem was in manufacture and put right..
Lexus Pros: Eric in mission viejo.
Lexus Cons: Head office service.
Location: Huntington Beach, California
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