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3.2

I have a 2012 model,with 35K miles that I bought used from a Mercedes dealer. Clean Carfax and history.

Car was perfect when bought, and checked over by a Lexus dealer. After 6 months while being checked out before washing at the dealer, they noticed 2 depressions, dents in the roof, at opposing corners of the moonroof. They were not there when I bought the car or noticed by me or the car wash inspector. Lexus refuses to accept any responsibility or explain how this could have happened.

Dealer said I did it and that is it.

No appeal!! Terrible customer service!

Reason of review: Warranty issue.

Monetary Loss: $500.

Preferred solution: Lexus admit the problem was in manufacture and put right..

Lexus Pros: Eric in mission viejo.

Lexus Cons: Head office service.

Location: Huntington Beach, California

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