1040 York Rd, Towson, MD 21204, USA
Not resolved

Update by user Jun 05

The Factory Rep.Ben Roget says it is normal for a Lexus to peel it`s paint after a stone chip?

i have owned cars for 50 years and this has not happened to me before now ,LEXUS QUALITY??now there is a picture of peeling without a stone chip He gave no reason for that

Original review posted by user May 30

I have a 2010 Lexus GX460 a$65,000plus vehicle the paint on the Hood is peeling off.The young incompetent factory rep.

says it is because of stone chips!! In the past 53 years of owning cars never have I had a cars paint peel of because of a stone chip. Now there are also little slits in the paint ready to start peeling ,he cant explain and he does not care. Now the Dealer Len Stoler Lexus will also not stand behind the Lexus vehicle but has offered to repaint the Hood for $600.

+/- there cost?contacted Lexus corporate they don`t care .even though I am a loyal customer with a Lexus SC430 and a Toyota Land cruiser.

Review about: 2016 Lexus Gx 460 Car.

Reason of review: Factory Rep is incompatent.

Monetary Loss: $800.

Preferred solution: Let the company propose a solution.

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Essex, Maryland, United States #1346527

I have asked Lexus for a copy of the report done by the factory Rep.They refuse to give me a copy of the report so I have no idea what this person put in the report or what they are hiding from me a LONG time customer

New Lenox, Illinois, United States #1334077

Doesn't surprise me that they told you that. It is one of those excuses the auto companies and dealers have been using for many years.

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