Update by user Jun 05

The Factory Rep.Ben Roget says it is normal for a Lexus to peel it`s paint after a stone chip?

i have owned cars for 50 years and this has not happened to me before now ,LEXUS QUALITY??now there is a picture of peeling without a stone chip He gave no reason for that

Original review posted by user May 30

I have a 2010 Lexus GX460 a$65,000plus vehicle the paint on the Hood is peeling off.The young incompetent factory rep.

says it is because of stone chips!! In the past 53 years of owning cars never have I had a cars paint peel of because of a stone chip. Now there are also little slits in the paint ready to start peeling ,he cant explain and he does not care. Now the Dealer Len Stoler Lexus will also not stand behind the Lexus vehicle but has offered to repaint the Hood for $600.

+/- there cost?contacted Lexus corporate they don`t care .even though I am a loyal customer with a Lexus SC430 and a Toyota Land cruiser.

Review about: 2016 Lexus Gx 460 Car.

Reason of review: Factory Rep is incompatent.

Monetary Loss: $800.

Preferred solution: Let the company propose a solution.

Had an Experience with Lexus?

Write a review


Terms of Service
Post Comment
Essex, Maryland, United States #1346527

I have asked Lexus for a copy of the report done by the factory Rep.They refuse to give me a copy of the report so I have no idea what this person put in the report or what they are hiding from me a LONG time customer

New Lenox, Illinois, United States #1334077

Doesn't surprise me that they told you that. It is one of those excuses the auto companies and dealers have been using for many years.

You May Also Like

Outdoors Rv - ORV BLACKSTONE 280RDSB - INSTANT LEMON! - NO HELP FROM ORV! Outdoors Rv "I'm seriously considering a lawsuit against ORV for FALSE advertising. If you own an ORV or Northwood trailer that has problems, please contact me, the more owners we have, the..." Read more Avoid Camping World Chicago/Island Lake/Wauconda! Camping World "In May of 2015 I purchased a brand new 2016 Thor Chateau camper from Camping World "Chicago" which is actually in Wauconda, IL. I should have heeded all the red..." Read more Lexus - Car Review from Wellington, Florida Lexus "I bought a Lexus 7/10 broke down months later said carbon build up on engine cause a old lady must have drove it and didn't punch it enough??? ..." Read more Lexus - Review Lexus "Just Keep Honor. I just met a issue about Lexus. Maybe I am a PM style. But I was so anger . Taiwan Lexus sent the material's picture to USA..." Read more Directv - Equipment does not work.  "Known issue" no fix for over 1 year. Directv "1 month ago today we had Dirctv installed. The boxes in our home lose internet connection everyday sometimes hourly. We have called Directv everyday for the last 30 days on..." Read more Ctrip - Overcharged in Airfare Ctrip "Ctrip's website has stated very clearly as "Airline Deal" which is direct sale from Airline; same price as Airline's site (as per their website). When I downloaded the receipt from..." Read more Ideal Image - TATTOO LASER REMOVAL Ideal Image "Had a consultation with a girl at the Willow grove location in PA to have a small tattoo removed with a Picosure laser. She assured me that 6 treatments is..." Read more Spates the Florist - DO NOT order online. Spates The Florist "I am very displeased with Spates the Florist and Garden Center. I intend not to purchase from this business again. A note of disclosure before I detail the problem I..." Read more