Not resolved
2.2
Details
Customer service
Discounts and Special Offers
Diversity of Products or Services
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
3 comments

the paint is peeling off my Lexus due to the factory E-coat failing Lexus says they do not care the paint warranty is 4 years or 50,000 miles not even as long as the normal payment for this vehicle.I have another Lexus and a Toyota in my Garage,they could not care less about customer loyalty.I have contacted Lexus customer service and had a Service rep look at the car,he say's it was caused by outside influence,??What?, I have a written report from a paint expert addressing the cause but Lexus said there Reps are never wrong and they will not share the written report.It would cost about $500. for a dealer to repair the paint but they would rather loose a Loyal customer

Product or Service Mentioned: 2010 Lexus Gx 460 Car.

Reason of review: Bad quality.

Monetary Loss: $1000.

Preferred solution: repair the paint.

I didn't like: Failure to repair peeling paint on a 7 year old car, Paint failure and they do not care.

Do You Have Something To Say ?
Write a review

Comments

Terms of Service
Post Comment
Cancel
Anonymous
#1411441

Happened to my GX470 the pearl white paint. The entire roof peeled off.

The first time was hood. Now today the body. It is obvious never primed the car and used paint without primer content. They keep painting parts however the entire car needs to be repainted.

Class action suit!

For a recall. You pay a premium price and deserve quality that last longer than a few years.

Anonymous
#1370808

you live in America!!! Buy American cars

Anonymous
to sir asshoe #1381198

Take a knee

You May Also Like